How to Order

How to order a design? Each design has its own ordering page so please fill in all the details for the picture i.e name, date etc and click add to basket.

How do I pay? Payment is taken directly online through paypal. If you would rather not pay online please email us your order details and we will be in touch with alternative payment options. The customer must provide payment for the goods prior to dispatch. Sorry we cannot send any items out before we have received full payment.

How much is postage and packing? We offer FREE postage and packaging on all items within the United Kingdom. Items will usually be sent via myHermes courier and they may require a signature on delivery. Urgent orders can be sent Royal Mail for a small fee – please contact us if you require this option.

Bespoke items may incur additional charges, depending on their weight and size. This will be communicated to you when we discuss your requirements.

Can we post abroad? Our pictures are sent using Royal Mail Airmail. The cost will depend on the country to which they are being shipped as well as the size of the package. N.B If you live in a non-EU country you may be liable for customs and excise duty on your purchases.

How long does it take? We try our very best to dispatch your item as soon as possible. At our busy times of the year it can take a little longer than we would like, so we always email to keep you informed. As many of our products are hand assembled please allow 7-10 days for delivery. We will send you an email when your picture has been dispatched to let you know your parcel is on it’s way.

How can I get it super fast? We understand how an important date can creep up on you. It’s not always so easy to plan ahead. We can offer an Express Service – which speeds the process up. This means we can get the item to you within a couple of days or sooner if needs be. Let us know either by email or phone your chosen design, delivery address and crucial timings. We promise we will get back to you promptly to discuss the best options to get it there on time!

Can I return an item? We hope you will be really pleased with your Sweet Dimple order. Unfortunately we cannot refund returned personalised goods, unless they are faulty. In the unlikely event that we have made a mistake, please call or email us; so we can sort it out for you with no delay. If the product is correct, but you are unhappy with something we suggest you contact us asap to discuss ways to put things right. For non-personalised items, which are faulty please return within 7 days and we will refund your postage and replace the product. We recommend for any returns to us that you request a postal receipt, as we cannot accept responsibility for lost goods. Non-personalised products that you wish to return or exchange can be refunded within 14 days of placing the order. Goods must be returned as new. Please email us at: sweetdimple@live.com for return delivery details. These items will need to be returned at your own expense. Unfortunately postage costs can only be refunded if an item is considered to be faulty. We will contact you as soon as we have received the package. In the unlikely event that your item has been damaged in the mail, ensure you keep the item and all the packaging and email us for replacement instructions.

How does it look? Whilst every effort is made to ensure colours displayed are a close representation, slight variations in the actual goods may occur. Sweet Dimple products are bespoke, each is an original. They will have their own unique combination of elements, so contents may vary slightly from time to time. If there is something you particularly wish us to include do drop us an email.

It’s ours! Copyright on the designs on the website are held by Sweet Dimple.

Liability Nothing in this agreement affects the statutory rights of a consumer. Subject thereto all representations, warranties, guarantees and conditions express or implied, statutory or otherwise are expressly excluded and Sweet Dimple does not accept liability for loss, damage, or injury howsoever arising. Sweet Dimple’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Sweet Dimple to the customer.

Website Sweet Dimple has tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site

Keeping it private We respect your privacy and won’t share your details with any third parties. We don’t share your info with anyone else. We don’t sell it, loan it or barter with it. We keep it safe and secure and respect your love of privacy. We hate spam too!

And finally… If you have any questions whatsoever please contact us directly either by the contact us page, email or even by phone we would love to speak to you.