Your very own personalised design is just a few clicks away. Here are some frequently asked questions, which may help you with your purchase.
How do I place an order?
Each design has it's own ordering page so please fill in all the details for the design i.e name, date etc and click add to basket.
How do you print the designs?
Will I get exactly what is shown in the photograph?
All of our handmade products are bespoke, so each is an original. They will have their own unique combination of elements, so contents may vary slightly from time to time. If there is something you particularly wish us to include do drop us an email.
I like it but can I change the colour?
Can we see the design before hand?
Do you accept commissions?
Tell about the frame, does it have glass?
How do I pay?
Payment is taken directly online through paypal. If you would rather not pay online please email us your order details and we will be in touch with alternative payment options. The customer must provide payment for the goods prior to dispatch. Sorry we cannot send any items out before we have received full payment.
How much is postage and packing?
We offer FREE postage and packaging on all items within the United Kingdom. Bespoke items may incur additional charges, depending on their weight and size. This will be communicated to you when we discuss your requirements.
How do you package your items?
Can you deliver abroad?
Yes - Our pictures are sent using Royal Mail Airmail. The cost will depend on the country to which they are being shipped as well as the size of the package. N.B If you live in a non-EU country you may be liable for customs and excise duty on your purchases.
How long does it take?
We try our very best to dispatch your item as soon as possible. At our busy times of the year it can take a little longer, we always email to keep you informed. As many of our products are hand assembled please allow 7-10 days for delivery. We will send you an email when your picture has been dispatched to let you know your purchase is on its way.
How can I get it super fast?
Can I return an item?
Who owns the Copyright?
It’s ours – the copyright on the designs on the website are held by Sweet Dimple.
Tell me about Liability?
Nothing in this agreement affects the statutory rights of a consumer. Subject there to all representations, warranties, guarantees and conditions express or implied, statutory or otherwise are expressly excluded and Sweet Dimple does not accept liability for loss, damage, or injury howsoever arising. Sweet Dimple’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Sweet Dimple to the customer.
Sweet Dimple has tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site
Will you keep my details private?
We respect your privacy and won’t share your details with any third parties. We don’t share your info with anyone else. We don’t sell it, loan it or barter with it. We keep it safe and secure and respect your love of privacy. We hate spam too!
Do you have any other questions?
If you have any questions whatsoever please contact us directly either by the contact us page, email or even by phone we would love to speak to you.